FAQ



We require one piece of valid government photo identification (passport, driver’s licence, government photo card).

Our minimum stay is 4 weeks which is non-refundable or eligible for proration.

When you plan on moving out mid-cycle, please let our office staff know prior to your final billing cycle and we can prorate your rent to the day you plan on moving out. It's that easy!

Invoices are emailed a minimum of 7-days prior to your next billing cycle. This can be used as a reminder to contact us to prorate your final billing cycle.

 

 

Please reference the location's page on our website to view our office hours, call centre hours and access hours.

Google hours are displayed as shown below: 

"Standard hours" = Call centre hours

"Pick-up hours" = Office hours

"Access hours" = Tenant access hours

Yes! We offer tenant content insurance at all our facilities. Insurance protection plans offer coverage of $5,000 for our residential clients. We also offer commercial protection plans for our business clients with up to $2,500 in coverage. For full insurance details please contact your nearest Green Storage facility.

We require that all units are insured.

For your first payment, we accept Debit, Debit Visa, Debit Mastercard, Visa, MasterCard and American Express. After that, cheques and money orders will also be accepted. If you are a commercial client, we accept official company cheques for your first payment. Green Storage is a cashless business and cash payments cannot be accepted for storage rentals or packing and moving supplies.

Automatic billing is required on storage rentals at select locations.

 

Invoices are emailed a minimum of 7 days prior to your next billing cycle. This can be used as a reminder to contact us to prorate your final billing cycle.

Please let our staff know if you require an invoice to be sent further in advance than our 7-day default. 

Green Storage offers secure outdoor parking to store your cars, RV's, motorcycles, trailers or boats. Some Green Storage locations offer drive-up storage units which may accommodate your vehicle. For vehicle storage, you must provide proof of ownership, and the party signing the lease must be the owner of the vehicle. The vehicle needs to be insured through your own provider, as we do not offer any coverage on vehicles.

We allow indoor storage (inside our building) for rideable lawnmowers, ATVs, scooters and E-bikes! We recommend coming down to see the facility and the unit to make sure it will fit inside.

Fuel must be removed and drained from the vehicle to avoid any leaking in the units and as per our lease agreement. 

Any and all upcoming auctions will be updated on https://bid13.com/. Happy bidding!

Yes, there is a one-time administration fee of $20+HST at the time of rental and is non-refundable.

Our minimum stay is 4 weeks which is non-refundable.

Once you have entered your rent cycle you will not be eligible for a refund.

When you plan on moving out mid-cycle, please let our office staff know prior to your final billing cycle and we can prorate your rent to the day you plan on moving out.

Invoices are emailed a minimum of 7-days prior to your next billing cycle. This can be used as a reminder to contact us to prorate your final billing cycle.

New unused merchandise can be refunded or exchanged in its original packaging within 14 days of purchase with the receipt.

Our sizes vary from building to building and facility to facility. However, the Green Storage standard is 10ft high ceilings which is 2ft above industry standard! In some buildings, units may be as high as 18ft or as short as 5ft (stacked storage units). 

The doors on our units range from 3' to approximately 9' wide depending on the size of the unit.

Prohibited items include (but are not limited to) food, hazardous waste, illegal substances or explosives.

If you have an item that is questionable, please check with the site manager prior to storing it!

Full facility walks are done throughout the day, every day, to make sure all units are safe, secure and properly closed with a lock. The premises have 24/7 recorded video surveillance (4K cameras at newer locations). Furthermore, all locations are unique code access. Select locations have a smartphone app (EasyCode) access. There are sprinkler systems in the facility, emergency lights and there are fire extinguishers in each aisle.

If it's your first time using storage or you're not too sure about the size you need, visit us in-store or call us and we can assess your storage needs.

You can also refer to our interactive size guide storganizer on greenstorage.ca to help you determine the perfect size storage unit and packing recommendations. 

We offer various types of self-storage to our clients. Depending on what your needs are we will situate you with unheated, heated or climate-controlled (yes, there's a difference) self-storage. We have many options to suit your specific storage and budget requirements. 

Our newer facilities in Ajax, Hamilton and soon Scarborough even include humidity control and air conditioning. This is the best solution for storing any paper items to ensure they stay safe and protected. Climate-controlled storage is also a wonderful creature comfort that keeps you warm (or cool) and cozy while accessing your items. When browsing units on our website, the units containing "True Climate" under the unit features will have this type of advanced climate control. 

Prorated rent is a daily rental rate based on the number of days you occupy the unit.

When you plan on moving out mid-cycle, please let our office staff know prior to your final billing cycle and we can prorate your rent to the day you plan on moving out. It's that easy!

Invoices are emailed a minimum of 7-days prior to your next billing cycle. This can be used as a reminder to contact us to prorate your final billing cycle.

*Our minimum stay is 4 weeks which is non-refundable or eligible for proration.

*Once you have entered your rent cycle you will not be eligible for proration or a refund.

*Protection plan or other fees cannot be prorated.

Green Storage offers various promotions on storage units and moving and packing supplies to help you save.

View our available units online and find the available Green Deal on the perfect unit for you.

Promotions and offers are subject to availability and valid for new tenants only, not applicable to unit transfers and may not be combined with any other offer.

For more information on available promotions please contact your local Green Storage facility.

 

While we hate to see you go, we know that you won't need self-storage forever. Here are some pointers to help your move-out go as smoothly as possible:

  1. Contact your Green Storage location to schedule your move-out. 
  2. Remove all your items (including garbage) to avoid a cleaning fee.
  3. Don't forget your lock! This lets us know you've moved out. The lock on the unit belongs to you and can be repurposed for something else down the line.
  4. Consider leaving us a Google review to tell us and the community about your experience with Green Storage. 

That's all! We thank you so much for choosing sustainable self-storage. We hope to see you again soon.

How it works

Our Package Delivery and Pickup Service allows tenants to deliver packages directly to their unit and have packages picked up from their unit for delivery. A spare key to the unit is required in order to allow the courier to deliver the packages to and from the unit.

We cannot hold packages in the office, loading areas, hallways, or anywhere unattended outside of a tenant’s locked unit. This ensures your packages are kept secure and allows you to pick up your package during storage access hours, when the office may be closed. 

Please note delivery pickups can only be made during business hours and tenants are responsible for scheduling courier pickups.

 

Fees 

Pay per delivery: $10 per delivery

Flat rate per cycle (membership): $25 per cycle for those who receive packages on a regular basis

(All fees are subject to HST)

Your first 4 weeks of rent are non-refundable and not eligible for proration. 

 

If you forgot your access code. we will ask you to provide proof of identification and have you answer some security questions to provide you with your access code. If you are locked inside the property outside our standard access hours please call our emergency response team at 1 (888) 882-9788.

We charge a small fee for any emergency services outside of our standard office hours.

Green Storage is here to protect your items with our quality moving and packing supplies.

Your needs will vary depending on your items.

For additional assistance, speak to one of our storage experts or visit greenstorageboxes.ca to view and reserve items at your local Green Storage facility.