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FAQ

Welcome to Green Storage FAQ

We need two pieces of identification, the first being anything government issued with a picture on it (passport, driver’s licence, etc.) and the second piece of ID being anything that has your name on it.

Notice must be given prior to your payment due date in order to prorate the account out to the day of your move out. We prorate out once, acknowledging any other charges on the account to be paid.

The minimum rental period is 4 weeks.

24/7 Access unless otherwise stated. Please see each location's access information on their location webpage. 

Yes, We offer customer content insurance at all our facilities. Insurance protection plans offer coverage of $5,000 for our residential clients. We also offer commercial protection plans for our business clients with up to $2,500 in coverage. For full insurance details please contact your nearest Green Storage facility.

For your first payment, we accept cash, debit, Visa, MasterCard and American Express. After that, cheques and money orders will also be accepted. If you are a commercial client, we accept official company cheques for your first payment.

If you provide an email address, we will be more than happy to email you an invoice prior to your due date, as many days in advance as you wish.

Yes we do! You will receive a notification in your mailbox that there is a parcel/package in the office for you.

We do not store cars or boats on our property. We do store motorcycles, rideable lawn mowers, ATVs, scooters and E-bikes! We recommend coming down to see the facility and the unit to make sure it will fit inside. We do also ask that you drain the gas from the vehicle to avoid any leaking in the units. (For vehicle storage, you must provide proof of ownership, and the party signing the lease must be the owner of the vehicle. The vehicle needs to be insured through your own provider, as we do not offer any coverage on vehicles.)

We offer specials which change month to month and are subject to availability. Check with our awesome staff for more details

Any and all upcoming auctions will be updated on https://bid13.com/

Yes we do have a one-time administration fee of $20 at time of rental.

Security deposits are required on mailbox rentals only!

If you plan on moving out of your unit, please let our office staff know before your next billing cycle begins and we can prorate your rent to the day you plan on moving out.

Once you have entered your rent cycle you will not be eligible for a refund.

Prorate payments must be made at time of notification!

New unused merchandise can be refunded or exchanged in its original packaging within 14 days of purchase with receipt.

Varies by site, but up to 18' high ceilings. 

The doors on our units range from 3' to approximately 9' wide depending on the size of unit.

Hazardous waste, illegal substances, explosives or food are not allowed to be stored at the facility. If you have an item that is questionable, please check with the site manager prior to storing!

Full facility walks are done throughout the day, every day, to make sure all units are safe, secure and properly closed with a lock. The premises have 24/7 recorded video surveillance as well as a security system in place. There are sprinkler systems in the facility, and there are fire extinguishers in each aisle.

Here are a few quick tips: Always cover up your mattresses and sofa with a plastic cover. Put clothes in boxes or plastic containers. We have up to 18' high ceilings depending on location, so use the height to your advantage. If you can stand a couch on its end, it will free up more space for your other belongings. Also if it is your first time using storage or if you are just not too sure about the size you need for what you have, make a trip down to our site where we can assess your storage needs.

We offer various types of self storage to our clients. Depending on what your needs are we will situate you with unheated, heated or climate-controlled (yes, there's a difference) self storage. We have many options to suit your specific storage and budget requirements. 

Our newer facilities in Ajax, Hamilton and soon Scarborough even include humidity control. This is the best solution for storing any paper items to ensure they stay safe and protected. Climate controlled storage is also a wonderful creature-comfort which keeps you warm (or clool) and cozy while accessing your items. 

Prior to your payment due date, notify the site office of your vacate date, and they can prorate the account once to the day of your move out acknowledging any other charges on the account to be paid. Prorate payments must be made at time of notification!

Green Storage offers various discounts and promotional offers on storage units to help you save. View our available units online and find the available Green Deal on the perfect unit for you. In general, any special offer, promotion or affinity program offer are available to new tenants only, cannot be combined with any other offer or promotion, require a 4 week minimum stay and require a $20 admin fee per lease and purchase of a Green Storage protection plan or copy of contents insurance. 

 

Please find the terms and conditions associated with our most common promotions below. 

 

"First 4 Weeks Free"

  • $0 rent fee promo on first 4 weeks of storage is valid at select locations, on select units only. 
  • First 4 weeks free promo cannot be combined with any other offer or promotion.
  • Available to new clients only. Offer is not valid for a previous tenant of Green Storage or when transferring units. 
  • Minimum 4 weeks stay required.
  • Purchase of our protection plan or copy of contents insurance required at move-in.
  • $20 admin fee applies per lease. 
  • Additional lock purchase may be required upon move-in. 
  • Promo is not available on mailbox units. 

 

"50% Off Your First 4 OR 8 Weeks"

  • 50% off rent fee promo on first 4 OR 8 weeks of storage is valid at select locations, on select units only. 
  • 50% off first 4 or 8 weeks promo cannot be combined with any other offer or promotion.
  • Available to new clients only. Offer is not valid for a previous tenant of Green Storage or when transferring units. 
  • Minimum 4 weeks stay required.
  • Purchase of our protection plan or copy of contents insurance required at move-in.
  • $20 admin fee applies per lease. 
  • Additional lock purchase may be required upon move-in. 
  • Promo is not available on mailbox units. 

While we hate to see you go, we know that you won't need self storage forever. Here are some pointers to help your move-out go as smoothly as possible:

 

1. Let us know as far in advance as possible (recommended, but not mandatory) to avoid any hiccups. 

2. Vacate the unit of all your items (including garbage). Try your best to leave the unit how you found it. For any items you don't need anymore, condsider donating them to charity. We have a donation bin on site that goes to Diabetes Canada!

3. Don't forget your lock! The lock on the unit belongs to you and can be repurposed for something else down the line. 

4. Check-out within our office so our property managers can bid you farewell. 

5. Consider leaving us a Google review to tell us and the community about your experience with Green Storage. 

 

That's all! We thank you so much for choosing sustainable self storage. We hope to see you again soon. 

Learn how to use our online payment module and how to setup automatic payments by watching the video below!

 

 

How it works

Our Package Delivery and Pickup Service allows tenants to deliver packages directly to their unit and have packages picked up from their unit for delivery. A spare key to the unit is required in order to allow the courier to deliver the packages to and from the unit.

We cannot hold packages in the office, loading areas, hallways, or anywhere unattended outside of a tenant’s locked unit. This ensures your packages are kept secure and allows you to pick up your package during storage access hours, when the office may be closed. 

Please note delivery pickups can only be made during business hours and tenants are responsible for scheduling courier pickups.

 

Fees 

Pay per delivery: $10 per delivery

Flat rate per cycle (membership) : $25 per cycle for those who receive packages on a regular basis

(All fees are subject to HST)

Please note that your rental is a 4-week minimum. There are no refunds on a cancelled rental prior to the move-in date.

Notify me of promotions and special deals!